HELP & SUPPORT
Frequently Asked Questions
OUR BLENDS
What are Zobisco blends made from?
Our blends are crafted from naturally caffeine-free hibiocus flowers and a thoughtful selection of herbs, fruits and spices. Each ingredient is chosen for both flavour and welbeing
Are your blends caffeine-free?
Yes, all Zobisco blends are 100% naturally caffeine-free.
Are your blends suitable for vegans?
Yes, our blends are completely plant-based and suitable for vegans.
Do your blends contain added sugar or artificial flavouring?
No. We never add sugar, artificial flavourings or preservatives-just real, natural ingredients.
BREWING & ENJOYMENT
What is the best way to brew your blends?
We recommend following the brewing guide on our Brewing Guide page. Each blend is crafted to be enjoyed both hot and cold.
Can I enjoy Zobisce blends hot and cold?
Yes! All of our blends are versatile and can be brewed hot, iced or as a refreshing cold brew.
How long should I brew for?
For hot brew, steep for 5-7 minutes. For cold brew, steep fer 6-8 hours or in the fridge for 12-24 hours for a deeper flavour.
Can I re-brew the blends?
Yes, you can re-brew most blends once for a lighter, more delicate second cup.
Do your blends stain cups or teaware?
Hibiscus can naturally leave a pink tint over time. We recommend rinsing your teaware soon after use to keep it looking its best.
ORDERS & DELIVERY
How much is delivery?
Standard UK delivery is £2.95. It’s free on all orders over £25.
How long will my order take to arrive?
Orders are usually delivered within 2-3 working days in the UK
Do you deliver internationally?
Yes, we ship to selected countries worldwide.
Delivery times vary by location.
Can I change or cancel my order?
You can change or cancel your order within 2 hours of placing it. Please contact our support team as soon as possible.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking link to follow your delivery.
SUBSCRIPTIONS
What is a Zobisco subscription?
It’s a convenient way to enjoy your favourite blends regularly. You choose the blends and frequency-we’ll handle the rest.
How does the subscription work?
Select your blends, delivery frequency and preferences. Your chosen blends are delivered automatically to your door.
Can I pause or cancel my subscription?
Yes, you can pause, skip or cancel anytime from your account
Can I change my blend or delivery schedule?
Yes, you can update your blends, quantities or delivery frequency anytime before your next order.
Is there a discount for subscribers?
Yes! Subscribers enjoy 10% off every order and exclusive early access to new blends and offers
INGREDIENTS & ALLERGENS
Are your blends safe for children?
Yes, our blends are caffeine-free and made from natural ingredients. We recommend checking individual ingredients if your child has sensitivities.
Are your blends safe during pregnancy?
Our blends are made from natural ingredients, however we always recommend consulting your healthcare professional if you’re pregnant or breastfeeding.
Do your blends contain common allergens?
Our blends are nut-free. Some blends may contain ingredients like ginger or citrus. Full ingredient lists are on each product page.
Where do you source your ingredients?
We source from truated suppliers who share our commitment to quality, ethics and sustainability.
Are your ingredients organic?
Many of our ingredients are organic, and we’re always working towards more certified organic ingredients where possible.
STORAGE & SHELF LIFE
How should I store my blends?
Store in a cool, dry place in an airtight container, away from direct sunlight and strong odours.
How long do the blends stay fresh?
For best flavour, enjoy within 12 months of opening Check the best before date on the pouch.
Do your pouches keep the blends fresh?
Yes, our resealable, light-protective pouches are designed to lock in freshness and flavour.
Can I store brewed tea?
Yes, store in the fridge in a sealed container and enjoy within 2-3 days.
Why does the colour of my blend vary?
Our blends use natural ingredients, so colour may vary slightly between batches and brews – this is perfectly normal.
SUSTAINABILITY
Are your pouches recyclable?
Yes, our pouches are recyclable. Please check your local recycling guidelines.
How do you reduce your environmental impact?
We use recyclable packaging, work with responsible suppliers and continually look for ways to reduce waste and our carbon footprint.
Are your ingredients sustainably sourced?
Sustainablity is important to us. We source ingredients responsibly and support ethical farming communities.
GIFTS & WHOLESALE
Do you offer gift wrapping?
Yes, you can add beautiful, eco-friendly gift wrapping at checkout.
Can I include a personalised note?
Absolutely! Add your personalised message at checkout and we’ll include it with your gift.
Do you offer wholesale or corporate gifting?
Yes, we’re happy to work with businesses for wholesale and corporate gifting. Please contact us for more information,
Can't find what you're looking for?
Our support team is always happy to help you.
Email us
hello@aobison.com
Live chat
Mon-Fri, 9am-5pm (UK Time)
OUR BLENDS
What are Zobisco blends made from?
Our blends are crafted from naturally caffeine-free hibiocus flowers and a thoughtful selection of herbs, fruits and spices. Each ingredient is chosen for both flavour and welbeing
Are your blends caffeine-free?
Yes, all Zobisco blends are 100% naturally caffeine-free.
Are your blends suitable for vegans?
Yes, our blends are completely plant-based and suitable for vegans.
Do your blends contain added sugar or artificial flavouring?
No. We never add sugar, artificial flavourings or preservatives-just real, natural ingredients.
BREWING & ENJOYMENT
What is the best way to brew your blends?
We recommend following the brewing guide on our Brewing Guide page. Each blend is crafted to be enjoyed both hot and cold.
Can I enjoy Zobisce blends hot and cold?
Yes! All of our blends are versatile and can be brewed hot, iced or as a refreshing cold brew.
How long should I brew for?
For hot brew, steep for 5-7 minutes. For cold brew, steep fer 6-8 hours or in the fridge for 12-24 hours for a deeper flavour.
Can I re-brew the blends?
Yes, you can re-brew most blends once for a lighter, more delicate second cup.
Do your blends stain cups or teaware?
Hibiscus can naturally leave a pink tint over time. We recommend rinsing your teaware soon after use to keep it looking its best.
ORDERS & DELIVERY
How much is delivery?
Standard UK delivery is £2.95. It’s free on all orders over £25.
How long will my order take to arrive?
Orders are usually delivered within 2-3 working days in the UK
Do you deliver internationally?
Yes, we ship to selected countries worldwide.
Delivery times vary by location.
Can I change or cancel my order?
You can change or cancel your order within 2 hours of placing it. Please contact our support team as soon as possible.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking link to follow your delivery.
SUBSCRIPTIONS
What is a Zobisco subscription?
It’s a convenient way to enjoy your favourite blends regularly. You choose the blends and frequency-we’ll handle the rest.
How does the subscription work?
Select your blends, delivery frequency and preferences. Your chosen blends are delivered automatically to your door.
Can I pause or cancel my subscription?
Yes, you can pause, skip or cancel anytime from your account
Can I change my blend or delivery schedule?
Yes, you can update your blends, quantities or delivery frequency anytime before your next order.
Is there a discount for subscribers?
Yes! Subscribers enjoy 10% off every order and exclusive early access to new blends and offers
INGREDIENTS & ALLERGENS
Are your blends safe for children?
Yes, our blends are caffeine-free and made from natural ingredients. We recommend checking individual ingredients if your child has sensitivities.
Are your blends safe during pregnancy?
Our blends are made from natural ingredients, however we always recommend consulting your healthcare professional if you’re pregnant or breastfeeding.
Do your blends contain common allergens?
Our blends are nut-free. Some blends may contain ingredients like ginger or citrus. Full ingredient lists are on each product page.
Where do you source your ingredients?
We source from truated suppliers who share our commitment to quality, ethics and sustainability.
Are your ingredients organic?
Many of our ingredients are organic, and we’re always working towards more certified organic ingredients where possible.
STORAGE & SHELF LIFE
How should I store my blends?
Store in a cool, dry place in an airtight container, away from direct sunlight and strong odours.
How long do the blends stay fresh?
For best flavour, enjoy within 12 months of opening Check the best before date on the pouch.
Do your pouches keep the blends fresh?
Yes, our resealable, light-protective pouches are designed to lock in freshness and flavour.
Can I store brewed tea?
Yes, store in the fridge in a sealed container and enjoy within 2-3 days.
Why does the colour of my blend vary?
Our blends use natural ingredients, so colour may vary slightly between batches and brews – this is perfectly normal.
SUSTAINABILITY
Are your pouches recyclable?
Yes, our pouches are recyclable. Please check your local recycling guidelines.
How do you reduce your environmental impact?
We use recyclable packaging, work with responsible suppliers and continually look for ways to reduce waste and our carbon footprint.
Are your ingredients sustainably sourced?
Sustainablity is important to us. We source ingredients responsibly and support ethical farming communities.
GIFTS & WHOLESALE
Do you offer gift wrapping?
Yes, you can add beautiful, eco-friendly gift wrapping at checkout.
Can I include a personalised note?
Absolutely! Add your personalised message at checkout and we’ll include it with your gift.
Do you offer wholesale or corporate gifting?
Yes, we’re happy to work with businesses for wholesale and corporate gifting. Please contact us for more information,
Can't find what you're looking for?
Our support team is always happy to help you.
Email us
hello@aobison.com
Live chat
Mon-Fri, 9am-5pm (UK Time)
More ways we can help
BREWING GUIDE
Learn how to brew the perfect cup.
INGREDIENTS GUIDE
Discover the benefits of every ingredient
RITUALS & MOMENTS
Find inspiration for your daily rituals.
SHIPPING & RETURNS
Delivery information and retum policy.